From brief to doorstep — without the chaos.
Our process is the same for a 50-piece department order and a 50,000-piece multi-country rollout. It's built around written quotes, digital proofs, and clear delivery milestones, so you always know what's happening and when.
Every project, the same discipline.
Each step has a deliverable and an approval. Nothing moves to production without written sign-off, and nothing ships without a confirmed delivery plan.
Share the brief
You tell us the audience, the budget range, the deadline, and any brand or compliance requirements. A link to your brand guidelines, a previous order, or even a photo of a product you like is enough to get started.
Deliverable: project scope and timeline confirmation.
Review products and quote
We source products that fit your brief and produce a written quote covering pricing, decoration, setup costs, packaging, shipping, and taxes where applicable. No surprises.
Deliverable: written quote with product options.
Approve the mockup
Once you've picked the product and decoration, we send a digital proof showing exact placement, size, and colors. You approve in writing before anything is produced.
Deliverable: signed-off digital proof.
Produce and deliver
We manage production, quality checks, and delivery — to a single address, to multiple sites, or to individual recipients. You receive tracking and delivery confirmation.
Deliverable: delivered order with tracking.
What to expect, by project type.
Timelines vary by product, decoration method, and quantity. These are typical ranges — your written quote will confirm the exact schedule.
Small orders
Under 250 pieces
Typical turnaround: 7–12 business days after proof approval.
Standard orders
250–5,000 pieces
Typical turnaround: 12–21 business days after proof approval.
Large-scale programs
5,000+ pieces, multi-site, or international
Timeline scoped per project and confirmed in writing.
The four things that speed a project up.
Most delays in a merch program come from missing information, not production. If you can bring these four things to the first conversation, we can usually turn a quote around the same day.
- Audience — who receives it, and roughly how many
- Budget range — per unit or for the whole program
- Timeline — when it needs to be in hand, not when it should ship
- Brand assets — logo files and any brand guidelines
Missing one or two? That's fine — we'll help you fill in the rest.
Ready to start the process?
Send us the brief, even if it's rough. We'll come back with product options, a written quote, and a delivery plan.
Request a Quote